Department of Posts conducted its Quarterly Business Review meeting for the third quarter (Q3) of FY 2025–26 in New Delhi, focusing on accelerating growth and advancing India Post’s transformation into a modern, logistics-driven organisation. Senior officials and heads of postal circles from across the country participated in the review.
During the meeting, it was noted that India Post has set a revenue target of ₹17,546 crore for FY 2025–26, significantly higher than the previous year. The organisation has achieved ₹10,155 crore in the first three quarters, indicating steady progress towards the annual target. The performance reflects a strategic shift towards parcels, logistics and citizen-centric services, aligned with the expanding demands of e-commerce, integrated supply chains and last-mile delivery.
Reviewing Q3 outcomes, the minister observed that while overall growth remains positive, core business segments—particularly Parcels, Mail and International Mail—require focused improvement. Emphasis was placed on strengthening the logistics engine of India Post, with major circles accounting for nearly 60 percent of potential business volume urged to replicate proven best practices.
Circle-wise performance showed varied results. Rajasthan emerged as the best-performing circle overall, achieving 82 percent of its Q3 target. Karnataka exceeded targets in the Post Office Savings Bank segment, while Citizen Centric Services recorded exceptional growth in Delhi, Maharashtra and Rajasthan. Strong performances were also noted in Postal Life Insurance and mail operations across select circles.
Across the six business verticals, Citizen Centric Services recorded the highest growth at 95 percent over the corresponding quarter of the previous year. Parcels, Postal Life Insurance and the Post Office Savings Bank also registered positive growth. Vertical heads were directed to undertake field-level assessments to address gaps and improve outcomes.
Strategic initiatives discussed included expanded partnerships with e-commerce and logistics platforms, enhanced government-to-government services, and strengthened financial inclusion efforts through collaborations with market institutions. Looking ahead, the focus will be on peer learning, accountability, balanced performance across circles and disciplined execution, with the fourth-quarter review scheduled for April 2026.
